Multiagency response included a Hazardous Area Response Team (HART) and three Midlands Air Ambulance helicopters
The incident happened when a carriage full of people on the Smiler ride crashed into an empty carriage on the same section of track. Numerous emergency teams responded, including West Midlands Ambulance Service, Midlands Air Ambulance, West Midland Fire Service and Staffordshire Police. Specialist medical resources also included HART, MERIT and North Staffordshire BASICS doctors
Firefighters and HART paramedics conducted multiple rescues from height, with oxygen and pain relief given to patients in the stricken carriage before they were immobilised and moved to the ground.
— Josh Atlas (@JoshuaAtlas) June 2, 2015
In total 16 patients were treated, some with serious leg injuries including one that required subsequent amputation.
The Health and Safety Executive are now investigating the incident. Alton Towers was closed to the public in the days after the incident.
There were some reports the initial 999 call was delayed by up to eleven minutes although Alton Towers owner Merlin Entertainment was widely praised for their actions and communication after the first response.